Author Archives: Enrique Fiallo

About Enrique Fiallo

I'm an author! I love to write. I write about my experiences and thoughts on leadership, development, integrity, accountability and humility to help others succeed.

5 Superior Customer Service Qualities – How I Continued to Feed My Caffeine Habit

Ever have a great customer service experience? They are few and far between, no? In fact, Great Customer Service has become a bit of an oxymoron these days. Well, today I had a great customer service experience. Needless to say, … Continue reading

Posted in Coaching, Customer Satisfaction, Customer Service, Getting it Right, Leadership | Tagged , , , , , | 3 Comments

The Neglect, The Diagnosis, and The Rebirth

I sat in disbelief, the answer to the question still ringing in my ears. “Not great, man.” I had asked the colorectal surgeon for a prognosis. In May of 2015, I had been diagnosed with colon cancer which had metastasized … Continue reading

Posted in Empowerment, Inspiration, Personal Development | Tagged , , , , , , | 8 Comments

4 Reasons Why Broken and Restored is Better Than New

  Western society discards used and broken items like so much flotsam and jetsam. Once something loses its shiny and new appearance, we don’t want it anymore. Trash piles and landfills are replete with mounds of unwanted, broken and discarded … Continue reading

Posted in Change, Coaching, Inspiration, Leadership, Personal Development | Tagged , , | 10 Comments

3 Ways to Avoid a Frenetic Frenzy

I define a Frenetic Frenzy as that state of mind you get yourself into, when things are not going exactly the way you want. You are distraught, you despair, your mind goes around and around, and, before you now it, … Continue reading

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The Parable of the Sweet Potatoes

September 26th, 2015 was a very long and emotional day. My Dad now rests with Mom. Together once again Dad, just like you wanted. I told a story at the cemetery on that Saturday, that I call “The Parable of … Continue reading

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14 Leadership Lessons from Fred

Fred DeLuca, co-founder of Subway, passed away this week. Fred was a remarkable man, by any definition of the word remarkable. He was brilliant, witty, quick, passionate, compassionate, kind, considerate, and many other adjectives way too numerous to mention here. … Continue reading

Posted in Empowerment, Inspiration, Leadership, Legacy, Mentoring, Personal Development | Tagged , , , , , , , , , , , , | Leave a comment

THE Most Important Reason to Delegate

Most leadership, management, and efficiency experts will tell you that delegation is a good thing. And it is. They will cite many reasons to do it, with the one typically rising to the top being, to be able to leverage yourself more. … Continue reading

Posted in Coaching, Delegation, Leadership, Mentoring, Personal Development | Tagged , , , , | 1 Comment

The Way – A Fable About Right and Wrong

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Chapter 2 I looked out at the evening sky, overlooking Central Park. There was a full moon out, and the weather was January crisp. I had chosen to be alone this night, and my half eaten dinner sat on the … Continue reading

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The Way – A Fable About Right and Wrong

This is the second part of the first Chapter of my book: The Way – A Fable About Right and Wrong. Chapter 1 (continued) A man walked up to Paul, a big smile on his face, his hand outstretched. A … Continue reading

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The Way – A Fable About Right and Wrong

CHAPTER 1 Paul sat on the folding metal chair as the noise swelled around him and washed over him in waves. It was almost too much to bear. Dozens of different conversations, a hundred voices, all wanting to be heard, … Continue reading

Posted in Change, Empowerment, Inspiration, Leadership, Personal Development, Right, Uncategorized, Wrong | Leave a comment